Cancellation Policy for Khedmah Application
Welcome to Khedmah, your trusted platform for booking a variety of services to simplify your life. This Cancellation Policy outlines the terms and conditions regarding cancellations for services booked through the Khedmah application.
Cancellation by User:
1.1 Cancellation Window: Users may cancel a booked service through the App, subject to the following terms and conditions:
Cancellation more than 1 day/24 Hours before the scheduled service: A full refund or 50% refund of the service fee, depending on the service provider's policy.
Cancellation within 4 hours of the scheduled service: No refund will be provided.
1.2 Cancellation Process: To cancel a service booking, users must log in to their account, navigate to the booking details, and follow the cancellation instructions.
Cancellation by Service Provider:
In the event that a service provider cancels a confirmed service due to unforeseen circumstances or any other reason, Khedmah will make reasonable efforts to notify the user promptly. Users will be entitled to a full refund of the service fee.
Refunds for cancellations will be processed using the same payment method that was used to book the service. The refund processing time may vary depending on your payment provider's policies.
Service Quality Disputes:
4.1 Dissatisfaction with Service Quality: If a user is dissatisfied with the quality of the service provided, the matter should be communicated directly to Khedmah's customer support team. We will work to address the concern and mediate a resolution between the user and the service provider.
4.2 No-Show Policy: If a user fails to attend a scheduled service without prior cancellation, no refund will be provided.
In exceptional circumstances, such as technical glitches, errors, or unforeseen events, Khedmah may offer a full or partial refund at its discretion.
If you have any questions or concerns about this Cancellation Policy or a specific cancellation request, please contact us at email@example.com
By using the Khedmah application and booking services through it, you acknowledge that you have read and understood this Cancellation Policy and agree to its terms and conditions. This policy is subject to change, and any updates will be effective when posted within the App.